Here at the Horse and Jockey we know how important it is that you feel secure in booking at The Jockey!
For your bookings this year we would like to reassure you that if you or a member of your party becomes unwell because of COVID-19 symptoms and we can’t arrange a suitable COVID secure delivery, we will of course issue you a full refund.
T&Cs: if any of your party (or your whole group) needs to cancel or amend the booking due to COVID-19 symptoms, as long as you give us 72 hours’ notice we will always process a 100% refund for you. Please be patient as refunds may take up to 14 days. Ideally rather than cancelling, if you can book another date for a few weeks’ time or ask for your order to be delivered, that would be a massive help to us at the Jockey, but we understand completely if that’s not possible. #StaySafe
If we have to shut the pub again :( then we will give you as much notice as possible and if we can’t guarantee a new opening date, and you are not happy to re-book in the future, of course we will give you a full refund of your deposit and any additional pre-orders/packages. You are covered!
So basically, as long as you give us 72 hours’ notice, so we have a chance to re-book your table then you get 100% refund. Whether that is for the whole party or a just a drop in numbers.
Within the 72 hour period we will make every effort to rearrange your booking, offer you a socially distanced delivery (if you are within 3 miles of the pub), or a takeaway, if that's appropriate, to collect. If in the unlikely event we cannot arrange any of this, unfortunately you will be responsible for your full booking fees. Here at the Jockey we are confident we won't let that happen! But we wanted to let you know just incase! We are here to help - give us a call on 01924 695638, and ask for Laura, if you have any questions.
On the positive, if we are allowed to increase numbers, and we can accommodate, please give us a call to add to your booking!
This year has been a year like no other and so it will come as no surprise to you that all our bookings are subject to government guidelines. If government advice changes and we need to make any updates to our guidance and booking policies, we will do so on our website. So please check back to ensure that you have the up to date detail - we want to keep you and everyone at the Jockey safe :)